When the details of your function have been arranged to your satisfaction, Wild Roquette Catering will give you a final confirmation of your order. This will be accompanied by a letter of acceptance that you will be required to sign and return along with a 25% deposit. After the signed acceptance letter is received any changes to the function details must be made in writing. Wild Roquette Catering requires a final guest count no later than seven days prior to your function. This will be the guaranteed minimum that we will provide for and the amount in which your invoice will be based. Because we strive to use only market fresh ingredients, occasionally we may not be able to locate an item that meets our high standard and have to provide an appropriate substitute. In this rare instance, every effort will be made to inform you of the change prior to your function.

In catering a function, the majority of expense is incurred on your behalf prior to the actual event date. Therefore Wild Roquette Catering requires a minimum 25% deposit to be paid upon signed acceptance of the quotation. On all orders, the balance of the account will be due no later than 72 hours prior to the function. Payment can be made in the form of cash, cheque, direct bank deposit or credit card (visa, mastercard, bankcard). Once confirmed, all orders and financial matters are the responsibility of the customer.

Should you need to cancel your function for any reason, you must inform Wild Roquette Catering in writing. The following terms will apply from the date of which written notice is received.

More than 60 days prior to the function date – full deposit will be returned; 21 to 60 days prior to the function date – 50% of deposit; less than 21 days prior to the function date - deposit is non refundable due to expenses already incurred on your behalf.

feedback

Your comments and suggestions are welcomed and encouraged. Following your function, an evaluation form will be sent to you. Any feedback you provide us is greatly appreciated. We strive to continually perfect our services and exceed your expectations.